Refund Policy

Effective Date: July 18, 2025

At KN-DIGITAL SOLUTIONS, we aim to deliver prompt and reliable virtual services, including airtime, data, utility payments, and more. While our systems are designed for accuracy, we understand that transaction errors may occasionally occur. This policy explains when and how you can request a refund.

1. When Refunds Are Applicable

You may be eligible for a refund under the following situations:

• Payment was made, but the service (e.g., airtime, data, electricity token) was not delivered within 24 hours.
• Your account was charged more than once for the same transaction.
• A transaction failed, but funds were debited from your bank or wallet.
• You contacted support immediately before a service was fulfilled in error.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

• The service has already been successfully delivered.
• Incorrect user input (e.g., wrong phone number, meter number, decoder ID).
• The transaction has already been processed by a third-party provider.

3. How to Request a Refund

To process a refund, please send your request to our support team along with the following details:

• Transaction ID or reference code
• Date and time of the transaction
• Your registered phone number or email address
• Evidence of debit (screenshot or bank SMS)

Once verified, refunds may take between 5 to 7 business days depending on your bank or payment platform.

4. Resolving Disputes

If you are not satisfied with the outcome of a refund request, you may escalate the issue to:

• Email: [email protected]
• Phone: +2348156807297
• Your payment provider (e.g., Paystack, Monnify)